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If your order has been damaged UPON ARRIVAL, please forward us an email to bellamoonco@outlook.com along with your Name, Address, Phone number, Order number & photo/s of the damaged item.

After our reviewing process we can offer you a refund, repair or replacement which is within the guidelines with the Australian Consumer Law.

You will be responsible for the postage costs to return your damaged item we will cover the cost to forward it back to you. We must recieve the damaged/faulty item before we can start the reviewing process. We like to deal with this asap to keep our customers happy.

We do not offer refunds if you change your mind about your order.

Love & Light